Refund & Cancellation Policy

Overview

This Refund & Cancellation Policy applies to all users of the Enything platform. Enything is operated by Muhtaashim Kamran Nazki (Udyam No. UDYAM-JK-02-0019684, GST REG NO. 01CQQPN6775H1ZD, Municipal Trade License No. JK-ULB-NOC/2026/08565). For refund requests, contact support@enything.in.

1. Cancellation Before Order Acceptance

You may cancel your order at no charge before the Seller accepts it. If payment has been collected (in rare edge cases), a full refund will be issued within 5–7 business days to the original payment method.

2. Cancellation After Seller and Rider Acceptance

Once the seller and rider accepted your order and payment is done, cancellation requests are evaluated on a case-by-case basis. If approved by Enything support, a refund may be issued within 5–7 business days. If the order is already out for delivery, cancellation is not permitted.

3. Dispute — Missing or Damaged Items

If your order arrives with missing or visibly damaged items, you must raise a dispute within 24 hours of delivery by contacting support@enything.in or calling +91 7006464241. Enything will investigate and, if the claim is verified, process a refund within 5–7 business days.

4. Non-Refundable Situations

Refunds will NOT be issued for: orders where the customer was unavailable at the delivery address; perishable goods (food items) unless they are visibly spoiled or tampered with; incorrect delivery address provided by the customer; orders cancelled after preparation is complete. Additionally, no returns are applicable after receiving an order, including for size or fit issues in categories like clothes and shoes. However, you may contact the seller directly; if the seller agrees to accept a return personally, it must be handled within a 15 km radius.

5. Refund Method & Timeline

All approved refunds are processed digitally to the original payment method (UPI, debit/credit card, or net banking) used at the time of purchase. We do not issue cash refunds under any circumstances. Refunds are typically reflected within 5–7 business days depending on your bank or payment provider.

6. How to Raise a Refund Request

To request a refund, contact us at support@enything.in with your Order ID, a brief description of the issue, and supporting photos (if applicable). Our support team operates Monday to Saturday, 9 AM to 6 PM IST, and will respond within 24 hours.